Refund policy

Haven't fallen in love with MY.VIE just yet? We care about our gang, and if you're not happy, we’re not happy. So here's our 21-day money-back guarantee: 

21-DAY MONEY-BACK GUARANTEE

To organise your return, please send us an email at hello@myvie.com.au for a return authorisation and delivery address. All we ask is that the item/s will be unused and returned in the same condition as received and in a condition to be re-stocked for exchange or return. 

Unfortunately, we don’t cover postage costs and you will be required to organise delivery at your own expense. We insist on the use of a tracked delivery service to ensure a safe return, as we don't accept responsibility for your items if lost in transit and unfortunately can’t process your return.

Scored a free gift from us? Don't worry, it's all yours! Let it be our 'see you again' gift.

PROCESSING YOUR REFUND

As all claims are different please confirm this with your customer service representative. Contact MY.VIE’s customer service team at hello@myvie.com.au.